The Santai Certified A Safe Hotel

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Bali, 1st Nov 2020. The Santai, member of Lifestyle Retreats, is delighted to announce that it has been officially certified as a New Area Compliant Hotel. This certification comes directly from the Ministry of Tourism, being enabled by Lifestyle Retreats partnership with Ecolab, and taking a step further, by international Safe Hotels (Sweden) through Covid- Clean Assessment.

In light of the pandemic, Governments have imposed strict policies and standards on hygiene and social distancing at hotels and The Santai, rose to the challenge by implementing Lifestyle Retreats Covid corporate protocols to achieve a clean and safe environment for guests while remaining open and retaining the livelihood of the staff and their families.

Boasting just 11 stunning private and spacious villasnestled in a quiet neighbourhood close to picturesque rice fields and local temples, The Santai has strictly observed Government policies on hygiene and social distancing allowed in-house for staff and guests for which it received the Safety & Health Administration certificate, issued by the Ministry of Tourism to hotels implementing the highest standards on cleanliness, hygiene and social distancing.

Working closely with Ecolab, the resort implemented the hygiene and care practices comprising 41-step daily safety checklist. Ecolab in partnership with Lifestyle Retreats, supports corporate hygiene protocols and infection prevention solutions and a first step, ran a rigorous Safety Training on essential safety practices for the resort’s manager and supervisor levels.

The Santai was also awarded a Covid Clean Certificate by Safe Hotels after the resort completed the Covid Clean Self Check Assessment for which some of the criteria included having in place a special cleaning and disinfectant plan, handling suspected Covid case plan, physical distancing plan, pandemic preparedness training report, among others.

Jose Luis Calle, Managing Director of Lifestyle Retreats added, “we cannot change the direction the economy has taken, but we can adjust our practices to be perfect when it rebounds. And for this reason, we have cooperated with the authorities to ensure we areabsolutely safe for our guests and family members”.

The health and safety of the guests of The Santai has been and will continue to be a top priority of The Santai and being certified as a Safe Hotel is a testament to this commitment.We provide travellers with peace of mind in cleanliness and safety and look forward to welcoming guests to The Santai.

Ministry of Tourism Certificate
(Sertifikat dari Kementrian Pariwisata)
Safe Hotel Certificate
(Sertifikat Safe Hotel)


The Santai, Umalas offers friends and family a luxurious collection of spacious, beautifullydesigned, boutique pool villas nestled in the tranquil surroundings of one of Bali’s most sought-after neighbourhoods. Guests can enjoy personal service from our butlers and dine on the finest Asian cuisineeither at Gong restaurant or under thestars in the privacy of your pool villa.

Lifestyle Retreats is a luxury hotel management company based in Singapore and recognized for its unique and different approach.

With its tagline, Passion for Life, each resort and employee cater to today’s sophisticated and confident traveller, understands and fulfils their needs for a relaxing, blissful and luxurious sanctuary with warm and authentic service, for that exceptional experience.

Lifestyle Retreats currently operates seven boutique resorts in Bali, Indonesia and one boutique resort in Phnom Penh, Cambodia with additional resorts on the pipeline in other parts of Indonesia.

For media enquiries, please contact

Geetha Warrier

Director of Marketing Communications

Lifestyle Retreats Pte Ltd


Download pdf file : Press-Release-The-Santai.-A-Safe-Hotel-0111-IND-ENG.pdf